Refund policy

Reservation and Payment

A reservation is valid only after a signed agreement or written confirmation, as well as an advance payment.

An advance payment (reservation) includes the payment of 50% (B) of the full price (invoice) upon confirmation of the order. This is the final stage of confirmation - booking.

An advance payment also confirms the invoice and its accuracy. Any removal of any product or service from the invoice is subject to the approval of EVENT PRO.

The advance payment (50%) is non-refundable, unless the change is caused by EVENT PRO.

The customer must pay the remaining 50% of the full price or the amount remaining according to the agreement one or two days before the event, unless otherwise agreed in writing. On the day of rental of the event or item(s), the invoice price must be fully paid.

The invoice value may change if the customer changes the details (location, time, number of guests, services, products, etc.). In this case, VENT PRO has the right to change the invoice to suit the new circumstances.

Cancellation and changes.

50% of the total amount paid (reservation fee) is non-refundable to the customer.

Any change in date, place, time or services caused by the customer must be agreed with EVENT PRO. This may affect the price and in this case, if the order-reservation is canceled or drastically changed circumstances make it impossible to fully fulfill the obligation, EVENT PRO reserves the right to refuse to fulfill the order and not refund the reservation amount. The issue may be resolved differently by agreement of the parties.

The full invoice amount paid will not be refunded to the customer if the event is canceled due to their fault or desire. The issue may be resolved differently by agreement of the parties.